Frequently Asked Questions
Ordering, delivery, payment and returns.
Ordering, delivery, payment and returns.
We deliver to your door anywhere in Bangladesh. Inside Dhaka our own delivery team brings your order; outside Dhaka it is sent by courier. The delivery charge is ৳120 inside Dhaka and ৳170 outside, and is shown at checkout.
Not at the moment — we deliver within Bangladesh only.
Usually up to 2 days inside Dhaka and up to 4 days outside Dhaka; checkout shows the estimate for your area. At busy times, or for products that need restocking, it can take longer — our team will tell you when they call to confirm your order.
Inside Dhaka you can pay cash on delivery. For orders outside Dhaka the product price and delivery charge are paid in advance, by bKash (official agent number +88 01339340267) or bank transfer. Checkout lists the methods available for your order.
Yes. You can pay on delivery, and for advance payments we only use our official numbers. Order only through this website, our hotline +8809639217090 or our official Facebook page — we have no other pages, and cannot take responsibility for orders placed anywhere else.
Add the products you want to your cart and go to checkout: enter your name, mobile number and address, choose a payment method and place the order. You can also order by calling +8809639217090 or by messaging our official Facebook page.
Call us on +8809639217090 as soon as possible. Before your order is dispatched we can change or cancel it. Once it has been handed to the courier, the delivery charge, a service charge and 1.85% are deducted from any refund, which is completed within 7–10 working days.
No. You can order with just your name, mobile number and delivery address.
Our team calls you to confirm your order before dispatch and keeps you updated. For news on an order, call +8809639217090 with your order number.
Please check your products in front of the delivery person. If you are not happy with them, return them to the delivery person right away — once you have accepted the delivery, products cannot be returned or exchanged. Refunds are processed within 2 working days.